Privacy Policy

Effective date: February 1st, 2026

Data Controller:
Elena Teneriello, Lausanne, Switzerland
Email contact

1. Introduction

Your privacy is important to me. This Privacy Policy explains how your personal information is collected, used, and protected when you visit my website, book a session, purchase a product, subscribe to my newsletter, or otherwise interact with my services.

I aim to keep things simple, respectful, and transparent. I only collect the information necessary to provide my services and communicate with you.

By using my website or services, you agree to this Privacy Policy.

2. What Personal Data I Collect

Depending on how you interact with me, I may collect the following types of information:

Contact Information

  • First and last name
  • Email address
  • Phone number (if you choose to provide it)

Booking and Client Information

  • Appointment details
  • Information you voluntarily share in booking forms, questionnaires, or emails
  • Session-related information necessary to provide services

Purchase Information

  • Products or services purchased
  • Transaction confirmations

Important: I never store your credit card details. Payments are processed securely by third-party payment providers.

Newsletter Information

  • Email address
  • Name (if provided)
  • Preferences and interaction with emails (such as opening or clicking links)

Technical Data

  • IP address
  • Browser type
  • Pages visited
  • Cookies and usage data

3. How Your Data Is Collected

Your information is collected when you:

  • Fill out a form on my website
  • Book a session
  • Purchase a product or course
  • Subscribe to my newsletter
  • Contact me by email or message
  • Participate in a session, class, or online meeting
  • Use or browse the website (through cookies and analytics)

You always choose what you share with me. Sensitive personal information should only be shared if you feel comfortable doing so.

4. Why Your Data Is Used

I use your information only for legitimate purposes related to my services, including:

  • Providing sessions, coaching, and healing services
  • Processing bookings and purchases
  • Sending confirmations and reminders
  • Responding to your questions
  • Delivering digital products and courses
  • Sending newsletters (only if you subscribed)
  • Improving the website and user experience
  • Meeting legal, accounting, and tax obligations

I do not sell or rent your personal information to anyone.

5. Legal Basis for Processing (GDPR)

When required by data protection laws, I rely on the following legal bases:

  • Consent: when you subscribe to emails or voluntarily submit forms
  • Contract: when you book or purchase a service or product
  • Legal obligation: accounting and tax records
  • Legitimate interest: running and improving my business and website

You can withdraw consent for emails at any time by clicking the unsubscribe link.

6. Third-Party Services and Data Sharing

To run my online business, I use trusted service providers. Your data is shared only when necessary for the service you request.

These providers may include:

Email and newsletter

  • MailerLite

Booking and scheduling

  • Book Like A Boss

Payments and checkout

  • ThriveCart (which processes payments through Stripe, PayPal, and similar providers)

Forms and questionnaires

  • Google Forms

Online meetings

  • Zoom

Online courses and digital products

  • Thrive Learn (ThriveCart)

Media hosting

  • Vimeo (videos)
  • SoundCloud (audio content)

Website and hosting

  • WordPress and ThriveThemes
  • O2Switch (webhosting)

File storage and documents

  • Google Drive / Google Workspace tools

Optional communications (only if agreed together)

  • Messenger or WhatsApp

These companies process data on my behalf and are expected to comply with applicable data protection regulations.

7. International Data Transfers

Because I work online, some service providers may store or process data outside Switzerland or the European Economic Area.

When this happens, providers use appropriate safeguards such as standard contractual clauses or equivalent protections to keep your information secure.

8. Session Notes and Confidentiality

I treat your personal sharing with care and respect.

Session notes are kept minimal and anonymous whenever possible (for example using only first name or initials).
They are used only to support continuity of your sessions and are never shared with third parties unless required by law.

9. Data Retention

I keep personal data only for as long as necessary:

  • Client records: as needed to provide services and follow-up
  • Accounting records: as required by Swiss law
  • Newsletter data: until you unsubscribe
  • Contact messages: for reasonable communication follow-up

You may request deletion of your data at any time (see Section 11).

10. Cookies

My website may use cookies to improve functionality and understand how visitors use the site.

Cookies may:

  • remember preferences
  • help pages load correctly
  • provide anonymous statistics

You can disable cookies in your browser settings if you prefer.

11. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Object to certain processing
  • Request a copy of your data

To exercise any of these rights, simply contact me by email

I will respond within a reasonable timeframe.

12. Children’s Privacy

My services are primarily intended for adults but may offer remote sessions if a parent or legal guardian orders it.
I do not knowingly collect personal information from children without the consent of a parent or legal guardian. 

13. Data Security

I take reasonable technical and organizational measures to protect your information, including secure platforms, password-protected systems, and limiting access to data.

However, no internet transmission can be guaranteed 100% secure, and you share information at your own discretion.

14. External Links and Media

My website may contain links to other websites or embedded media (such as videos or audio).
I am not responsible for the privacy practices of external websites or platforms.

Images, videos, and media used on this website are sourced from licensed or royalty-free providers such as Canva, Inspired Stock Shop, Freepik, and Pixabay.

15. Changes to This Policy

I may update this Privacy Policy occasionally. The most recent version will always appear on this page with the updated effective date.

16. Contact

If you have any questions about this Privacy Policy or how your data is handled, you are always welcome to contact me:

Elena Teneriello
Email: Email contact


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